|
|
New MOSIS Customer Support System
MOSIS is pleased to announce the release of a new Web-based customer
inquiry and support system that will allow MOSIS customers and
potential customers to submit support requests and other inquiries to
MOSIS 24 hours a day, and track the status of those inquiries
online. Everyone is invited and encouraged to try the new system:
Introduction to the New Customer Support System
-
One Time Only:
Create a MOSIS Support Account
Users of the new system will need to create a MOSIS support account
for which their email address will be the user name. This step only
needs to be done once, when you first start working with the new
system.
-
After you create an account you can:
Log In
Logging into the new system will allow you to (a) submit support
requests to MOSIS, and (b) view the status and replies to all of the
past support requests you submitted through the new system.
-
After you log in you can submit an inquiry to MOSIS
When you log into the new system you will be connected the "Create New
MOSIS Customer Support Inquiry" form. Select a category in the
drop-down box, enter a descriptive subject, enter the body of your
message, include related attachments (if any), and select "Submit".
If you are uncertain which category is appropriate, no problem, just
select "Other Issue" and we will select a category for you.
Tips To Help You Get Started
-
After you have created a MOSIS support account you will receive a
message with an activation code for your account. That activation code
will only need to be entered once, the first time you log on.
-
MOSIS support accounts are not the same as MOSIS customer accounts.
Our customers may have several MOSIS customer accounts but they will
only need one MOSIS support account. We recommend that you select a
password for your support account that is different then your customer
account, give you better control over who can request support from
MOSIS using your email address.
-
The Login ID for your MOSIS support account will be the email address
you entered when you created that account.
Please Tell Us What You Think
After you have used the new system a few times, please give us your
feedback. Do you have any suggestions for improving the system or
ideas for future enhancements? Your comments will help us decide
where to focus our efforts first. You can either use the new support
system to send your comments to MOSIS or email them to
support@mosis.com.
|
Related Links
Fabrication Schedule
Customer Support
MOSIS Products
|
|
|
|
